Get in Touch
We’d love to hear from you! Whether you have a question or just want to learn more about Chapter 25, our friendly team is here to help:
📖 Check out the FAQ's below – You'll probably find the answers you’re looking for right there!
📧 Still need help? Email us at support@chapter25bookclub.com or fill out the contact form below. We’ll get back to you as soon as we can - please allow 3-5 working days during busy periods (and don’t forget to check your spam folder, just in case!)
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We can’t wait to chat with you!
FAQ's
Here are just a few of the questions that we get asked the most. Got a question that’s not answered below? Just email us at support@chapter25bookclub.com and we’ll get back to you as soon as possible.
You’ll receive a welcome email from us within 48 hours of signing up, which will contain all the information you need.
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If you don't receive this, please firstly check your spam as we know it can sometimes land there! If you still can't find it, drop us an email and we'll be happy to re-send it.
What happens after I sign up?
At Chapter 25 we believe our book club should be shaped by our members. That’s why every three months, we send out a survey so you can vote for the top three genres you’d love to explore next.
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Once the results are in, we carefully research and select an exciting book for each winning genre - ensuring a mix of fresh discoveries, gripping stories, and unforgettable reads.
How are the books chosen each month?
If you’re a Book & Meet-Up member and can’t attend the meet-up one month, you’ll need to submit a postage request (in line with our shipping policy and terms and conditions) and we can get your book shipped to you instead.​
How do I receive my book if I can’t attend the meet-up?
We love that so many of our members are busy parents who share a passion for reading, but unfortunately, our book club meet-ups are for adults only due to insurance and venue restrictions.
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We also want to ensure that every member can fully relax, enjoy the discussion, and connect with fellow book lovers in a distraction-free, welcoming environment.
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If you're looking for ways to share your love of books with little ones, keep an eye on our family-friendly virtual events in The Bonus Chapter, which sometimes include bookish activities perfect for all ages!
Can I bring my children the meet-ups?
Unfortunately not. Although some of our venues may be dog friendly during their usual opening hours, for the safety of our members and insurance purposes, we cannot allow pets at our meet-ups, other than service and assistance dogs.
Can I bring my dog to the meet-ups?
You can update your payment method in our Member's Area. However, to update your payment date, please email us at support@chapter25bookclub.com
Can I change my payment date or update my payment method?
All of our memberships have a three month commitment period. After this, you can cancel at any time by simply dropping us an email at support@chapter25bookclub.com
Can I cancel my membership at any time?
Your lovely host will pop an event in your WhatsApp chat each month - simply RSVP to let them know you can't attend.
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We encourage you to still get involved in the bookish chats in the community and share your thoughts on the monthly book with your fellow-members!
What should I do if I can't attend a meet-up?
Is the venue where my book club is held accessible?
Whilst we always try to secure accessible venues, the availability of venues that can cater to the book club isn’t as wide as we’d like and therefore, we unfortunately cannot guarantee that they will be always be fully accessible. Please check with the venue before signing up to discuss accessibility with them as they will be able to advise best.
We urge members to check trigger warnings for any books they read (including books picked for their club) and make an informed decision as to if they'd like to read them. Click here to check trigger warnings online. You can also use Goodreads or Amazon as readers will often raise any triggering themes in their reviews of the book.