FAQ's
Here are just a few of the questions that we get asked the most. Got a question that’s not answered below? Just email us at support@chapter25bookclub.com and we’ll get back to you as soon as possible. ​
New Member FAQ's
You’ll receive a welcome email from us within 24 hours of signing up, which will contain links to all the information you need.
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If you don't receive this, please firstly check your spam as we know it can sometimes land there! If you still can't find it, drop us an email and we'll be happy to re-send it to you.
What happens after I sign up?
There are so many wonderful places to source your books! We offer a discount code to Bookbeat for those that prefer audiobooks. The books we choose should also be available at your local library or on Kindle (some are even on Kindle Unlimited.) If you wish to buy your books, you can do so via bookshop.org or at your local bookshop!
As a Meet-Up & More member, where do you recommend I source my books?
Book FAQ's
At Chapter 25 we believe our book club should be shaped by our members. That’s why every three months, we send out a survey so you can vote for the top three genres you’d love to explore next.
Once the results are in, we carefully research and select an exciting book for each winning genre - ensuring a mix of fresh discoveries, gripping stories, and unforgettable reads.
How are the books chosen each month?
We urge members to check trigger warnings for any books they read (including books picked for their club) and make an informed decision as to if they'd like to read them. Click here to check trigger warnings online. You can also use Goodreads or Amazon as readers will often raise any triggering themes in their reviews of the book.
How can I check trigger warnings for a book?
Meet-Up FAQ's
Your lovely host will pop an event in your WhatsApp chat each month - simply RSVP to let them know that you can't attend. We encourage you to still get involved in the bookish chats in the community and share your thoughts on the monthly book with your fellow-members!
What should I do if I can't attend a meet-up?
If you’re a Book & Meet-Up member and can’t attend the meet-up one month, you’ll need to submit a postage request (in line with our shipping policy and terms and conditions)
How do I receive my book if I can’t attend the meet-up?
We love that so many of our members are busy parents who share a passion for reading, but unfortunately, our book club meet-ups are for adults only due to insurance and venue restrictions.
We also want to ensure that every member can fully relax, enjoy the discussion, and connect with fellow book lovers in a distraction-free, welcoming environment.
If you're looking for ways to share your love of books with little ones, keep an eye on our family-friendly virtual events in The Bonus Chapter, which sometimes include bookish activities perfect for all ages!
Can I bring my children to the meet-ups?
Unfortunately not. Although some of our venues may be dog friendly during their usual opening hours, for the safety of our members and insurance purposes, we cannot allow pets at our meet-ups, other than service and assistance dogs.
Can I bring my dog to the meet-ups?
Whilst we always try to secure accessible venues, the availability of venues that can cater to the book club isn’t as wide as we’d like and therefore, we unfortunately cannot always guarantee that they will be fully accessible. We also cannot agree anything on behalf of the venue so please check with them directly before signing up, to discuss your individual accessibility needs with them as they will be able to advise best.
Is the venue where my book club is held accessible?
Membership & Payment FAQ's
You can update your payment method in our Member's Area here - you will need to create an account using the same email as you used when signing up to the book club. To update your payment date, please email us at support@chapter25bookclub.com
Can I change my payment date or update my payment method?
All of our memberships have a three month commitment period. After this, you can cancel at any time by simply dropping us an email at support@chapter25bookclub.com
Can I cancel my membership at any time?
Get in Touch
Whether you have a question or just want to learn more about Chapter 25, our friendly team is here to help:
📖 Check out our FAQ's above– You'll probably find the answers you’re looking for right there!
📧 Still need help? Email us at support@chapter25bookclub.com or fill out the contact form below. We’ll get back to you as soon as we can - please allow 3-5 working days during busy periods (and don’t forget to check your spam folder, just in case!)
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We can’t wait to chat with you!
